Neotel Global Technical Support Center
Worldwide support network with 3 regional offices and 20+ certified partners across 5 continents. Multi-language engineering team, 2-hour emergency response, 98% customer satisfaction.
Global Service Network Coverage
3 regional offices + 20+ certified partners worldwide
Shanghai HQ Headquarters
Global headquarters — R&D, manufacturing, sales and technical support center
No. 18, Zhongxin Avenue West, Lianghang Road 1588, Minhang, Shanghai
Mon-Fri 9:00-18:00 (CST) / 24/7 Emergency
Berlin Europe Office Europe
Neotel Technology Europe GmbH — European sales, support and logistics hub
Schöneberger Str. 15, 10963 Berlin, Germany
Mon-Fri 9:00-17:00 (CET)
Penang Asia-Pacific Asia-Pacific
Neotel Malaysia — Regional sales, technical support and logistics center
Suntech 1-18-16 Lintang Mayang Pasir 1, Bandar Bayan Baru, 11950 Bayan Lepas, Penang, Malaysia
Southeast Asia & Oceania
Europe
Germany · Austria · Switzerland · UK · France · Italy · Netherlands · Poland
6 certified partnersAsia-Pacific
Japan · Korea · Malaysia · Thailand · Vietnam · Singapore · India · Taiwan
9 certified partnersAmericas & Africa
USA · Mexico · Brazil · South Africa
4 certified partnersWhy Choose Neotel Technical Support
Professional global support with local expertise
Global Coverage, Local Expertise
3 regional offices and 20+ certified partners ensure fast, local-language support wherever your factory is located. Engineers trained on the full Neotel product line.
Multi-Language Support
Support available in 10+ languages including English, German, Japanese, Chinese, Korean, and more. Native-speaking engineers ensure clear communication.
Rapid Emergency Response
2-hour emergency response for critical issues. Remote diagnostics within minutes, on-site engineers dispatched within 24 hours to major cities worldwide.
Customized Service Plans
Tailored maintenance schedules, preventive inspection plans, and annual service contracts designed for your production scale and equipment configuration.
Comprehensive Support Services
Choose the support channel that best fits your needs
Online Chat
Connect with our support team via live chat for instant answers to product inquiries and technical questions.
- Real-time technical consultation
- Operation guides & documentation
- Web-based live chat
- Mon-Fri business hours
Phone Support
Call our global support hotline for direct access to technical engineers who can diagnose and resolve issues quickly.
- Global unified hotline
- Dedicated technical advisor
- Professional remote diagnostics
- 24/7 emergency support
Email Support
Send technical issues or requests to our support team for detailed written solutions and technical documentation.
- Detailed problem analysis reports
- Technical documentation & manuals
- Response within 24 hours
- Suitable for non-urgent issues
On-Site Service
Our engineers come to your facility for equipment installation, commissioning, repairs, and technical training.
- Equipment installation & commissioning
- Fault diagnosis & repair
- Preventive maintenance inspection
- Operator training
Our Service Commitments
Neotel Technology is dedicated to delivering high-quality technical support
Rapid Response
Live chat instant response, phone support connected within 5 minutes, on-site service dispatched within 2 hours for emergency cases
Expert Team
All technicians are rigorously trained and certified with extensive experience in smart warehouse system maintenance
Complete Solutions
We don’t just fix the immediate issue — we provide preventive recommendations and system optimization plans
Continuous Follow-up
Post-resolution satisfaction follow-up to ensure your system continues running at peak performance
Frequently Asked Questions
Find answers to common technical support questions
Neotel provides technical support across 5 continents through our 3 regional offices (Shanghai, Berlin, Penang) and 20+ certified partners. We cover major electronics manufacturing regions including China, Germany, Japan, Korea, Southeast Asia, the Americas, and Africa. Contact us to confirm coverage for your specific location.
Our global team provides support in 10+ languages including English, German, Japanese, Chinese, Korean, Thai, Vietnamese, and more. Through our certified partner network, we ensure native-language engineering support in each region.
Submit a service request via our website or call our hotline. Our team will assess the issue within 4 hours (business hours) and assign a certified engineer. For emergency cases, engineers can be dispatched within 2 hours. Remote diagnostics are typically performed first to expedite resolution.
Yes, all Neotel products feature open API interfaces supporting integration with mainstream MES/ERP systems. We provide standard interface documentation and customized integration solutions. Our technical team offers full support throughout the integration process — from requirements analysis to go-live.
All Neotel products come with a standard one-year warranty from the date of purchase. To access warranty service, contact our technical support team with your equipment serial number (found on the back or bottom label). You can also register your product on our Service Portal to extend the warranty period.
Request Global Technical Support
Submit your request and our nearest regional team will respond within 4 business hours. For urgent issues, call our hotline directly.
- Multi-language engineering support
- 2-hour emergency response
- 20+ certified partners worldwide
- 98% customer satisfaction
Contact Information
Multiple channels at your service
Response within 4 business hours
