Report an Issue

Having a problem with your Neotel equipment or the SMF platform? Describe it below and our support engineers will take it from there. You will receive a ticket number immediately, plus a confirmation email.

Need photos or videos reviewed? Submit the form first, then reply to the confirmation email with your attachments.

Your Contact Details

Full Name *

Work Email *

Company

Country / Region

Equipment

Product Family *

Model

Serial Number

Issue Details

Issue Category *

How severe is the impact? *

Line down

Production is stopped because of this issue.

Degraded

Equipment works, but with errors or reduced performance.

Question

No production impact — usage or configuration question.

Describe the issue *

You will get your ticket number on the next screen.

Issue report received

Your ticket number

WOPL-000

A confirmation email with this ticket number is on its way to your inbox.

To add photos, videos or log files, simply reply to that email and keep the ticket number in the subject line. Our support engineers will respond within 1–2 business days — line-down issues are prioritized.

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SMT Material Management Closed Loop

Powering Your Production — End-to-End from Registration to Return