Global Service Support
No matter where your equipment is deployed around the world, Neotel Technology ensures you receive timely, professional after-sales support through direct service offices, a local partner network, and a remote technical team.
Direct Service Offices
Three regional offices provide direct service support and coordination, covering Asia-Pacific and Europe
🇨🇳 China Headquarters (Shanghai HQ)
- Building 18, 1588 Lianhang Road, Minhang District, Shanghai
- info@neotel.tech
- +86 400-088-1622
- www.neotel.tech
🇲🇾 Malaysia Office
- Suntech 1-18-16 Lintang Mayang Pasir 1, Bandar Bayan Baru, 11950 Bayan Lepas, Pulau Pinang, Malaysia
- info@neotel.com.my
- www.neotel.com.my
🇩🇪 Germany Office
- Winckelmannstraße 81, D-12487 Berlin, Deutschland
- info@neotel.tech
- +49 30 5659095-68
- neotel-technology.de
Comprehensive Global Service Capabilities
From equipment installation to ongoing maintenance, we provide full lifecycle technical services for overseas projects
Installation & Commissioning
Professional engineers provide remote guidance or on-site support for equipment installation, commissioning, and acceptance to ensure rapid production readiness
Remote Diagnostics & Troubleshooting
Real-time equipment connection via professional tools such as TO Desk and TeamViewer for online diagnostics and rapid issue resolution
Learn about Remote AssistancePreventive Maintenance
Regular equipment health checks, system optimization, and preventive maintenance recommendations to reduce unplanned downtime risk
Spare Parts Supply & Replacement
Critical spare parts inventory management and express delivery to minimize equipment repair waiting time
Software Upgrades & Optimization
Continuous software version upgrades, feature optimization, and system configuration adjustments to maintain peak equipment performance
View SMF Software SolutionTechnical Training & Knowledge Transfer
Equipment operation, maintenance, and troubleshooting training for customer teams and local service partners
Visit Knowledge BaseService Request Process
Submit Request
Submit your service request via office, email, phone, or online ticket
Assessment & Response
Neotel or local partner performs initial assessment and confirms the action plan
Technical Resolution
Remote diagnostics, on-site support, or escalation to the Neotel Level-2 technical team
Verification & Closure
Issue resolution confirmation, service report, and follow-up
Global Service Partner Network
In countries or regions where Neotel does not have a direct office, you can contact local authorized service partners for Level-1 technical support and on-site service
Neotel Technology Co.,Ltd
China · HQBuilding 18, 1588 Lianhang Road, Minhang District, Shanghai
+86 400 088 1622
Neotel Malaysia Office
Malaysia · Southeast AsiaSuntech 1-18-16 Lintang Mayang Pasir 1, Bandar Bayan Baru, 11950 Bayan Lepas, Pulau Pinang
Neotel Technology Europe GmbH
Germany · European HQWinckelmannstraße 81, D-12487 Berlin, Deutschland
+49 30 5659095-68
Daiichi Jitsugyo Co., Ltd.
Japan17F Ochanomizu Sola City, 4-6 Kanda Surugadai, Chiyoda-ku, Tokyo
+03 6370 8691
Daiichi Jitsugyo (Vietnam) Co., Ltd
VietnamUnit No.1107, 11th Floor, ZEN PLAZA, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
+84-28-3925-6900
Premtronic SDN. BHD
Malaysia32, 1st Floor, Lorong Helang 2, Desa Permal Indah, 11700 Gelugor, Penang, Malaysia
+60 4657 6899
Daiichi Jitsugyo (Malaysia) SDN. BHD.
MalaysiaBox No.80, 31st Floor, UBN Tower, No.10 Jalan P. Ramlee 50250, Kuala Lumpur
+60-3-2070-6913
Daiichi Jitsugyo India Pvt. Ltd.
IndiaUnit 002 Ground Floor, Time Tower, MG Road, Gurugram, Haryana, India 122002
+91 1244 266 080
Daiichi Jitsugyo Asia PTE. Ltd.
Singapore1 Kaki Bukit View #04-30/31 Techview, Singapore 415941
+65-6338-3732
Daiichi Jitsugyo (Thailand) Co., Ltd
ThailandTNB04-05, 23rd Floor, Tower B, The 9th Towers, 33/4 Rama 9 Road, Huay Khwang, Bangkok 10310
+66-2-643-8118
Daiichi Jitsugyo (Philippines) Inc
PhilippinesUnit No.1204, Frabelle Business Center, 111 Rada Street, Legaspi Village, Makati City 1229
+63-2-887-1588
Premtronic SDN. BHD
IndonesiaPerum Bumi Kota Baru Indah 1 – Blok P No.12, Desa Pangulah Utara, Karawang, Jawa Barat 41374
+62 857 7912 2102
PT. DJK Indonesia
IndonesiaMid Plaza 2, 14th Floor, Jalan Jenderal Sudirman Kavling 10-11, Jakarta 10220
+62-21-573 9370
Micropak .Com.pk
PakistanPlot 218, Street 7, I-9/3, Islamabad, Pakistan 44310
+92 333 4164489
Win-Tek S.r.l.
ItalyVia Cristina Trivulzio di Belgioioso, 28/30, 20852 Villasanta (MB), Italy
(+39) 039 691 9033
GEMADDIS
France6, rue Ampère Z.I. des Césardes, SEYNOD F-74600 ANNECY
+33 (0)4 50 69 39 02
Fenwick Iberica, S.A.
Spain & PortugalAccelonix Limited
UK & IrelandUnit 2, McClintock Building, Granta Park, Great Abington, Cambridge CB21 6GP
+44 1223 659965
SMT House AB
NordicsSweden: Rönnowsgatan 8 C, 25225 Helsingborg
Denmark: Trørødvej 59, 2950 Vedbæk
Sinerji Grup End. Oto. San. Tic. Ltd. St
TurkeyOruc Reis Mah. Giyimkent Sitesi 4. Sok No:52-54-56A, 34235 Atisalani, Esenler/Istanbul
+90 212 438 28 81
ATN Automatisierungstechnik Niemeier GmbH
GermanySegelfliegerdamm 94-98, D-12487 Berlin, Germany
+49 30 5659 095-0
Multi Components GmbH
GermanyRoßtaler Str. 7, 91126 Schwabach, Germany
+49 9122 9302 0
UAB ETAMA
Baltic StatesLionTech
RussiaLeninskiy prospekt, d. 153, office 906, Saint Petersburg, Russia
+7 812 309-27-37
CPS-IEP Sp. z o.o.
PolandDJK Europe GmbH / Prague Branch
Czech RepublicCoral Office Park, Bucharova 1281/2, 158 00 Praha 5, Czech Republic
+420 233 320 090
Precitool-Fenwick
BeneluxBelgium: Singel 5, 2550 Kontich
Netherlands: Trasmolenlaan 12, 3447 GZ Woerden
+32 (0) 3 294 16 00
Fuji America Corporation
USAHanwha Semitech Americas, Inc.
USADJK Mexico
MexicoAv Tecnológico Norte #950-B, piso 10, letra C, Col. San Pablo, Queretaro, Qro 76159
+52 442 217 2669
Fuji do Brasil Máquinas Industriais Ltda.
BrazilRua dos Curupias, 182, Jabaquara, São Paulo – SP, CEP 04344-050, Brazil
+55 11 5015 1650
Assembly-Tek Pty Ltd
AustraliaMarrickville, NSW 2204, Sydney, Australia
+61 45678 6606
TESTERION (PTY) LTD
South Africa · Johannesburg467 Felstead Avenue, North Riding, Johannesburg, South Africa
+27 11 704-3020
B4Creation
Morocco & TunisiaImm. Mégrine Business Center, Z. Ind. Mégrine Erriadh 2014, Tunisia
+216 79 297 581
Service Commitment
- Response to all service requests within 24 hours on business days
- Priority handling channel for emergency downtime issues
- Remote technical support covering all global time zones
- Full traceability and feedback throughout the service process
Supported Equipment
- SMD BOX Smart Storage Series — Fully automated material storage management
- NEO SCAN Material Registration System — Barcode scanning registration & intake
- NEO LIGHT Smart Pick-to-Light Rack — Semi-automated pick-to-light storage
- NEO COUNTER X-ray Component Counter — High-precision material counting
- NEO STATION Smart Workstation — Production line material management
Global Service Support FAQ
Need Global Service Support?
You can contact the nearest Neotel service office, the corresponding local service partner, or submit an issue via the online service ticket. For overseas projects, Neotel will leverage regional support resources and technical teams to provide effective assistance.
