Neotel Technology User Support Platform
Access technical support, documentation, and resources for smart material management solutions. Register for an account to get started with knowledge base, ticket submission, and software updates.
Platform Highlights
Why customers choose our support portalGet Started with Support
Create your account or access existing resources to get the help you need
New User Registration
Create a new account to access the full support platform including knowledge base, ticket system, software downloads, and training resources.
Register AccountVisit Support Website
Already have an account? Log in to access your support dashboard, browse the knowledge base, download resources, and manage your tickets.
Log InRetrieve Password
Forgot your password? Reset it quickly and securely to regain access to your support account and all associated resources.
Reset PasswordPlatform Advantages
Everything you need to get the most from your Neotel Technology products
Comprehensive Knowledge Base
Product manuals, technical documentation, and FAQs covering all Neotel product families including NEO SCAN, SMD BOX, NEO LIGHT, and NEO COUNTER.
Professional Technical Support
Submit a ticket for professional engineer assistance. Our support team provides expert troubleshooting and guidance for all product issues.
Software Updates
Access the latest software updates, patches, and firmware for your Neotel equipment. Stay current with the newest features and improvements.
Online Training
Online training courses designed to build product operation skills. Learn best practices for setup, operation, and maintenance of your equipment.
How to Get Started
Three simple steps to access the full Neotel support ecosystem
Register Account
Fill out the registration form with your company details and create your account credentials.
Log In
Use your credentials to access the support platform and explore available resources.
Get Support
Browse the knowledge base, download software and resources, or submit a support ticket.
Download Technical White Paper
Get our comprehensive technical white paper covering smart material management best practices, ROI analysis, and implementation guides for SMT manufacturing.
- ✓Smart material management best practices
- ✓ROI analysis and cost-saving benchmarks
- ✓Implementation guides for SMT production lines
- ✓MES/ERP integration reference architecture
