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User Support Platform

Neotel Technology User Support Platform

Access technical support, documentation, and resources for smart material management solutions. Register for an account to get started with knowledge base, ticket submission, and software updates.

Platform Highlights

Why customers choose our support portal
500+
Knowledge Articles
24hr
Response Time
100%
Secure Platform
4
Product Families
500+
Knowledge Articles
24hr
Response Time
99.8%
Resolution Rate
GET STARTED

Get Started with Support

Create your account or access existing resources to get the help you need

New User Registration

Create a new account to access the full support platform including knowledge base, ticket system, software downloads, and training resources.

Register Account

Visit Support Website

Already have an account? Log in to access your support dashboard, browse the knowledge base, download resources, and manage your tickets.

Log In

Retrieve Password

Forgot your password? Reset it quickly and securely to regain access to your support account and all associated resources.

Reset Password
PLATFORM ADVANTAGES

Platform Advantages

Everything you need to get the most from your Neotel Technology products

Comprehensive Knowledge Base

Product manuals, technical documentation, and FAQs covering all Neotel product families including NEO SCAN, SMD BOX, NEO LIGHT, and NEO COUNTER.

Professional Technical Support

Submit a ticket for professional engineer assistance. Our support team provides expert troubleshooting and guidance for all product issues.

Software Updates

Access the latest software updates, patches, and firmware for your Neotel equipment. Stay current with the newest features and improvements.

Online Training

Online training courses designed to build product operation skills. Learn best practices for setup, operation, and maintenance of your equipment.

HOW TO REGISTER

How to Get Started

Three simple steps to access the full Neotel support ecosystem

1

Register Account

Fill out the registration form with your company details and create your account credentials.

Fill out registration form
Create account credentials
Activate via email confirmation
2

Log In

Use your credentials to access the support platform and explore available resources.

Enter your username and password
Access your support dashboard
Configure your notification preferences
3

Get Support

Browse the knowledge base, download software and resources, or submit a support ticket.

Browse knowledge base articles
Download resources and updates
Submit support tickets
RESOURCES

Download Technical White Paper

Get our comprehensive technical white paper covering smart material management best practices, ROI analysis, and implementation guides for SMT manufacturing.

  • Smart material management best practices
  • ROI analysis and cost-saving benchmarks
  • Implementation guides for SMT production lines
  • MES/ERP integration reference architecture

Get in Touch

Our support team is ready to help
Free registration · Expert response · No obligations