Remote assistance is available for any issues that you cannot resolve offline. Please download the remote software and contact an engineer, who will perform remote operations to help solve your problem. Zhijin Technology is dedicated to creating a fast and efficient experience for our customers!
Contact an engineer immediately
TO Desk is a simple and easy-to-use remote control software that covers platforms such as Windows, MAC, iOS, and Android. It is suitable for remote office work, remote control, and remote assistance.
View the installation tutorial
TeamViewer is a globally leading remote control and online collaboration software that enables computer remote control, desktop sharing, file transfer, and supports all major operating systems.
View the installation tutorialPlease contact Zhijin Technology’s customer service through any of the following methods, and we will provide you with professional remote assistance services.
Neotel Technology offers free remote technical support services to customers who purchase our equipment. If you require additional consultation or customized services, there may be associated fees. For details, please consult customer service.
Is the remote assistance process secure? Will my data be leaked?The remote assistance tools we use, TO Desk and TeamViewer, are secure and reliable, employing encrypted communication to protect your data. Zhijin Technology strictly adheres to data confidentiality principles and will not collect or retain any data unrelated to resolving your issue.
Can I observe the entire remote assistance process?Yes, during the remote assistance session, you can view in real-time all actions performed by the engineer on your device. If you have any questions about certain operations, you can communicate with the engineer via voice or text at any time.
What if my issue cannot be resolved remotely?If the problem cannot be resolved through remote means, our engineer will assess the situation and provide a follow-up solution, which may include sending replacement parts by mail or arranging on-site technical support.
What are the service hours for remote assistance?Our remote technical support service is available from 9:00 to 18:00 on weekdays. If you have an urgent issue that requires attention outside of regular hours, please contact your sales representative or call our 24-hour emergency support hotline.
