Welcome to the Neotel Technology FAQ page. Here you’ll find comprehensive answers to questions about our smart material handling solutions for SMT (Surface Mount Technology) and semiconductor manufacturing. From SMD BOX automated storage to NEO LIGHT intelligent racks, we cover everything you need to know about optimizing your electronics manufacturing operations.
Can’t find what you’re looking for? Our technical team is available to discuss your specific material handling requirements and design a customized solution for your facility.
Neo Light is a pick-to-light smart rack for SMT stencils and reels. It provides visual guidance and (optionally) position sensors for in/out detection to keep inventory accurate in real time.
SMD BOX is Neotel’s automated storage & retrieval system (AS/RS) designed for SMT materials—primarily reels (and, in some models, boxes/containers). It stores, tracks, and dispenses parts automatically to cut kitting time, reduce errors, and raise line readiness.
SMD BOX MIMO — Multi-input/multi-output, ~1,000 reel class, AGV-friendly.
SMD BOX DUO — Dual-module, ~2,500 reels, 1 I/O with internal sorting.
SMD BOX XLR — High-density large capacity (10k+ reels) with multiple shuttles/sectors.
SMD BOX ONE — Integrated labeling + storage for simpler setups.
SMD BOX Fusion — Mixed storage (reels + containers) with two “zones” (performance/density).
A single SMD BOX XLR can be configured to store up to ~20,000 reels (exact figure depends on your reel mix and layout). For larger programs, we design multi-machine solutions—multiple XLRs orchestrated by SMF with conveyors/AGVs—which can handle far beyond 20k reels as a unified system.
SMT reels (7″/13″/15″; 8–56 mm tape widths)
Trays (JEDEC) & sticks/tubes
Boxes/containers (for non-reel parts, consumables)
Stencils (via Neo Light Stencil)
Line-side items (return/leftover reels)
Not sure about a specific part or package? Send a short list (PN, form factor, dimensions) and I’ll confirm fit + best storage/kitting flow.
Neo Counter is Neotel’s X-ray component counter for SMT reels. It scans reels, recognizes components with vision algorithms, and outputs an accurate piece count + trace data for inventory, receiving, and kitting.
Yes, Neotel’s smart material handling systems are designed to support high-mix, low-volume production environments. Neotel’s solutions provide:
Flexible Storage: Systems like SMD BOX can store a variety of components with different reel sizes and types, making it easy to handle a wide mix of parts.
Fast Replenishment: Our SMF software ensures quick material retrieval and replenishment based on the production requirements, minimizing downtime.
Efficient Kitting: Neo Kitter automatically sorts and prepares the required reels for feeders, enabling fast changeovers and seamless handling of small batch sizes.
Customizable Setup: Our solutions are adaptable to changing production orders, allowing for easy switching between different product types, whether in high or low volumes.
Neotel’s system is optimized for both flexibility and speed, ensuring that high-mix, low-volume production runs efficiently and effectively.
Yes, Neotel can design and build custom machines tailored to your specific production needs, including unique materials, reel sizes, and integration with existing systems.
SMF (Smart Material Flow) is Neotel’s centralized, web-based software that connects and orchestrates all material-handling equipment (SMD BOX, Neo Scan, Neo Counter, Neo Kitter, smart racks, conveyors). It manages IDs, inventory, receiving, kitting, replenishment, MSD control, and traceability—integrated with your ERP/MES.
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Yes. SMF exposes APIs and supports CSV/XML/JSON mapping and custom connectors.
Yes. Neotel provides native integration connectors for Fuji, Panasonic, and Hanwha. We also support additional vendors via file/API mapping. Contact us to discuss your specific line software and version.
Clarify data exchange between SMF and customer’s ERP/MES/warehouse system (not code merging).
No. Integration between SMF and your existing system (such as ERP or MES) is a two-party collaboration.
Neotel provides the integration interface, API documentation, and technical support, while your internal IT or MES/ERP vendor is responsible for connecting your system to SMF using the provided interface. Successful integration requires both sides to cooperate and test together.
ERP (SAP, Oracle), MES, WMS, production scheduling systems, etc.
SMF provides standard API/CSV/XML interface; customer adapts their system to match.
The customer’s IT/MES team or their integrator.
API documentation, data format, and test environment.
Both parties — Neotel validates SMF side, customer validates ERP/MES data mapping.
Possible with customization, but it’s a joint engineering task.
Work order, material master, UID, storage status, and production consumption.
Depends on the customer’s system capability; SMF supports both.
Standard RESTful API; CSV/XML supported for simpler setups.
No — integration is done through defined interfaces for security and stability.
SMF queues data and retries; no data is lost.
No. SMF is designed for intranet (LAN) communication.
Yes; both sides must configure proper network and port permissions.
Yes, with modular data connectors.
RESTful API (JSON), also supports CSV/XML import/export.
Typically 2–4 weeks after both sides confirm data mapping.
System architecture, data field mapping, and interface definition.
Step-by-step: simulation → dry-run → live connection → monitoring.
Each side maintains their own interface; Neotel maintains SMF API stability.
Interface needs to be revalidated; SMF API versioning supports backward compatibility.
Integration function included; customization may incur additional charges.
Only data related to materials flow; SMF is not a replacement for ERP/MES.
Because integration depends on how the customer system handles data — SMF cannot access external systems without cooperation.
Data structure discussion can start early; actual testing needs live system.
Customer side not ready with API or missing test data.
Technical guidance, online meetings, and test support — not development on ERP/MES side.
Neotel’s AGV integration supports common communication protocols such as MQTT, REST API, and Modbus, allowing smooth communication between SMF, the AGV system, and other equipment. This ensures the AGV can receive material transport instructions, report back on status, and align with production schedules.
Yes, SMF provides job scheduling and route management for AGVs. It can assign tasks based on material needs, prioritize transport, and optimize routes to ensure maximum efficiency. Neotel’s system integrates AGVs into the production line, so they autonomously transport materials and return to designated storage areas without interruption.
Yes. SMF tracks MSL levels and floor-life timers per reel, pauses in dry storage (SMD BOX/Neo Dryer), enforces bake/release rules, and logs everything for traceability.
Want MSD set up for your line? Contact us to plan your policy & workflow.
Each reel/box has a UID in SMF. When a package is opened/received, a floor-life timer starts. When returned to controlled storage (SMD BOX / Neo Dryer), the timer pauses; it resumes when taken out again.
Yes, Neotel’s systems comply with the J-STD-033 standard for Moisture Sensitivity Level (MSL) management. Our software tracks and enforces floor-life control, baking procedures, and proper storage to meet the requirements of this industry standard, ensuring the integrity of your components during production.
Neotel offers a 1-year warranty on hardware and software from the date of installation. This covers defects in materials and workmanship. Extended warranty options are available.
Yes, Neotel offers remote troubleshooting, software updates, and configuration assistance. We can access systems via VPN or remote desktop tools for fast issue resolution.
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