Visit our support portal to access technical support, documentation, and resources for smart material management solutions in the electronics manufacturing industry
Comprehensive Technical Support and Resource Center, Providing Strong Backing for Your Smart Material Management System
For first-time users of Neotel Technology services, please click here to create your account.
For users with an existing account, please click here to log in and access the full support services.
Forget your login password? Click here to reset your password and regain access to your account.
Comprehensive technical support and resource center, providing a strong backing for your intelligent material management system.
Access a wide range of resources including product manuals, technical documentation, and frequently asked questions.
Submit a ticket to receive technical support and problem-solving solutions from professional engineers.
Obtain the latest software updates, patches, and firmware to ensure efficient system operation.
Participate in online training courses to enhance your product operation and management skills.
Comprehensive technical support and resource center, providing a strong backing for your intelligent material management system.
Fill out the registration form, create your Neotel Technology support account, and activate email verification.
Use your account credentials to log in to the support platform and access complete support resources.
Browse the knowledge base, download resources, or submit a technical support ticket to receive professional assistance.
Obtain detailed technical documents to gain an in – depth understanding of our product features, technical principles and application cases, which will help you make informed decisions.
Check out the most frequently asked questions and their answers to quickly resolve any issues you may encounter.
After completing the registration, the system will automatically send an activation email to your mailbox. Click the activation link in the email to complete the account activation. If you do not receive the email, please check your spam folder or click “Resend Activation Email”.
After logging into the support platform, you can download various resources such as product manuals, technical whitepapers, software update packages, CAD drawings, API documents, and operation videos, which fully support your use and maintenance of Zhijin Technology’s products.
After logging into the support platform, go to the “Technical Support” page, click “Create Work Order”, fill in the details of the problem you encountered, and submit it. Our technical support team will reply and assist in solving your problem within 24 hours.
Neotel Technology’s support platform currently supports three languages: Simplified Chinese, Traditional Chinese, and English. You can switch the language settings in the upper right corner of the page as needed.
Experience the functions and advantages of our products in person, helping you better understand Zhijin Technology’s intelligent material management solutions.
